168 Consulting6 h& W7 T2 D. \$ |% O4 C4 O
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公司：KPMG1 {1 S0 V# _: d& |% j2 j* v* {
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公司简介：毕马威国际会计事务所: n! U5 y+ w' p2 D/ z5 x7 a- U
职位：End User Support Analyst
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工作内容：/ D) |# D3 n3 g( A1 a2 u
- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved 9 x' X# J5 \* X4 X- ?2 j2 ?
) x% v6 d" _7 l8 p' V1 A想了解更多职位信息，咨询请通过微信号onlineservice168
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我们的在线小助手会第一时间与您联系。谢谢！+ v5 y2 P0 |9 G5 n
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168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作，也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英，并有修改简历求职信，面试辅导，模拟面试，职业咨询，推荐工作的相关经验。请关注我们的公众号，将有定期的各大行业的讲座，更多的内推的机会也在等着您~
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发表于 2018-1-17 16:38
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