168 Consulting4 J4 c+ Z6 i8 z7 o
2 A8 j+ X$ [; t公司：KPMG
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$ H9 h7 A2 T2 e公司简介：毕马威国际会计事务所: P, B% V$ o& Q/ P
职位：End User Support Analyst
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工作内容：2 { m. ?* m' D1 W3 V/ T
- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved / z/ W6 x2 A3 r6 ]
* ?+ A9 Q2 b- }/ t. q9 _5 ^% g想了解更多职位信息，咨询请通过微信号onlineservice168 9 X2 F3 x0 \5 Y2 t# I1 G/ k, B S
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9 j; X+ j$ c/ \: Y. ?我们的在线小助手会第一时间与您联系。谢谢！* o- \3 j% B5 z' u
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168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作，也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英，并有修改简历求职信，面试辅导，模拟面试，职业咨询，推荐工作的相关经验。请关注我们的公众号，将有定期的各大行业的讲座，更多的内推的机会也在等着您~
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发表于 2018-1-17 16:38
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